FAQ

WHERE ARE ANDREA VALENTINI PRODUCTS MANUFACTURED?

By combining everyday industrial materials and giving them second life, we create a sculptural textile that is truly unique and manufactured locally in Providence, Rhode Island. From lifestyle handbags to furniture, our sophisticated compositions are infectious to the eye and soft to the touch. 

HOW ARE ANDREA VALENTINI PRODUCTS MANUFACTURED?

Through a symbiotic relationship between hand assembly and machine detailing there are no more than twelve skillful hands that give life to this process. The molding process makes each variation of bump textile unique. Therefore, each textile represents its own character when constructed into its final form.

HOW TO MAINTAIN ANDREA VALENTINI PRODUCTS?

After developing the “Bump” sculptural textile for many years, Andrea Valentini has created an innovative foam-based material that upholds against the highest durability in everyday exposures.

Protective from the inside out, the textile is easy to clean, and shields itself from environmental conditions. Our “Bump” foam-based textile is protective, durable and water resistant. We recommend simply wiping the material with a soft, damp cloth to remove any soil that may accumulate.

Our exclusive “Bump” textiles are made from a signature heated, molded process, therefore, we ask for you to keep your handbags, accessories and housewares from prolonged intense sunlight, heat and humidity to uphold its signature look.

The collection withstands the test of time due to their unexpected yet enduring compositions. When your handbag or accessory is not in use, fill your bag with newsprint to retain its original form and store in the accompanied duster to keep out of harm way.

To keep your jewelry and hardware to always look new, we recommend cleaning with soft polishing cloth.For any further questions regarding the care of your products, please contact AV Production Studio

HOW TO SEND AN ANDREA VALENTINI PRODUCT AS A GIFT?

If you would like to send a product as gift we recommend placing a phone order to ensure personalization if desired. Please call 401-225-0289 to speak to one of our representatives.

ARE ANDREA VALENTINI GIFT CARDS AVAILABLE FOR PURCHASE?

Andrea Valentini offers gift certificates upon request. We recommend placing a phone order to ensure personalization if desired. Please call 401-225-0289 to speak to one of our representatives.

WHAT IS ANDREA VALENTINI’S SHIPPING POLICY?

Orders placed after 12PM EST will be processed and shipped the following business day if the item is in stock. If the item is out of stock, customers will be notified within one (1) business day.

All orders are shipped via UPS or USPS. UPS cannot ship to a PO Box. Delivery time does not include Saturdays, Sundays, or any postal holidays.
Andrea Valentini offers Ground Shipping, 3 Day, 2 Day and Next Day shipping options.

Once the item is shipped, AV Production Studio is not responsible for the time of delivery. If the item is not delivered within the appropriate time frame provided by the shipping carrier standards (refer to UPS or USPS zone charts), please contact the shipping carrier regarding your shipment. Please remember to have your tracking information available.

If assistance is needed regarding a lost package, please contact AV Production Studio for advice and assistance.Customers are responsible for any cost related to exceptions made by UPS for incorrect or unavailable shipping addresses.

Please note: Orders shipping via USPS priority mail cannot be tracked.

DOES ANDREA VALENTINI OFFER INTERNATIONAL SHIPPING?

For international inquiries, please contact info@andreavalentini.com.

WHAT IS ANDREA VALENTINI ORDER PROCESSING STANDARDS?

We accept all major credit cards, paypal or personal checks by mail.

Credit cards will be charged upon shipment of purchased item(s).

Orders placed after 12PM EST will be processed and shipped the following business day if the item is in stock. If the item is out of stock, customers will be notified within one (3) business days.

For returns: Please allow refunds or credit within 5 business days from the time we receive your return. Please allow your financial institution and additional 7-10 business days to post to your account.

CAN I PLACE AN ORDER BY THE PHONE?

Customers are always welcome to place orders by phone. Please call 401-225-0289 to speak to one of our representatives.

IS ANDREAVALENTINI.COM SECURE?

The Andrea Valentini website is provided with an SSL encryption system to protect personal and payment data. All payments are processed through our verified merchant, Authorized.Net for secure shopping. AV Production Studio does not keep any credit card information on file for future purchases.

HOW CAN I CHECK MY ORDER STATUS?

To check your order status please log in to your account at andreavalentini.com and under order history select pending orders.
In addition, we provide all shipping carrier tracking information via email. If you do not receive tracking information within the first two (2) business days, please check your spam folder and/or contact AV Production Studio

All orders placed online will receive an email from this account: orders@andreavalentini.com.

MAY I CANCEL MY ORDER AT ANY TIME?

At this time, Andrea Valentini doesn’t allow for order cancellations during the order-processing phase. Any unwanted items must be returned after being received.

WHAT IS ANDREA VALENTINI RETURN AND EXCHANGE POLICY?

If you are unsatisfied with your purchase, you may return the item within thirty (30) days upon receipt. The item must not be worn or altered. After thirty days, AV Production Studio offers store credit for all products within the first (1st) year of purchase. Credit can be used in store or at www.andreavalentini.com.

Defective items upon delivery may be returned in exchange for the same item or an item of equal or lesser value.
At this time, the customer is responsible for all shipping and handling costs for the return good(s). Please provide your contact information, reason for return, and original merchandise to:

Andrea Valentini
ATTN: Returns
100 Exchange St. 1604
Providence, RI 02903.

Please note: Packages that arrive COD will not be accepted.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for processing. Please allow your financial institution an additional 7-10 business days to post to your account.

WHERE TO HAVE ANDREA VALENTINI PRODUCTS REPAIRED?

We stand behind the integrity and quality of our handbags, accessories, housewares, and jewelry. If repair is necessary, please contact AV Production Studio for assessment of restoration or further advice.

FOR FURTHER INQUIRES OR ADVICE

Please refer to the contact page.

Contact orders@andreavalentini.com for questions regarding current or past purchases.
Contact pr@andreavalentini.com for PR & marketing inquires.
Contact info@andreavalentini.com for general inquires and wholesale inquiries.
Or please call us at 401.225-0289